Brilliant experience I returned a necklace I bought online as not suitable Staff couldn't have been more helpful let me return it via storr and purchased s replacement that I like much more and because I got a 10% discount for ordering online and they weren't able to offer that in store they gave me a gorgeous pair of matching earrings for free Amazing customer services wish all stores were as good as theirs Top marks and thanks so much
Lovely staff, cleaned my necklace purchased there 3 years ago. Not a service normally provided but the lady did it willingly for me. Excellent customer service, thank you
The staff in this store are delightful, both on the telephone and in person. They are polite and considerate, really nothing is too much bother. It is unusual and refreshing to be treated respectfully and made to feel like you actually matter to the business. Well done ladies, it’s a resounding yes from me!
